Appointment Cancellation & No-Show Policy

I understand that illness and unexpected events can happen. If you need to reschedule your appointment, please do so at least 24 hours prior to your scheduled appointment time. For convenience, you may reschedule your appointment online through the confirmation email you received.

Appointments that are less than 24 hours away must be canceled by phone so I can offer your session time to another client.

Clients who repeatedly cancel appointments with less than 24 hours notice may be subject to a cancellation fee of 50% of the scheduled session cost.

No-show or no-call appointments will be charged 50% of the booked session cost and may result in the inability to schedule future appointments.

If you arrive late, your session may be shortened so that other clients are not impacted. The full session fee will still apply.

Thank you for understanding and respecting the schedule. This policy allows me to offer appointment times to other clients, as sessions are by appointment only.

Finding My Office

Google Street View may not show the building correctly, and directions can sometimes be confusing. My office is located at:

102 N 56th Avenue, Suite A
Yakima, WA 98908

If you’re traveling west on Summitview, turn left at the light onto 56th Avenue. You’ll see a brick building on the right, just after Summit Thrift. The building also houses Advanced Vocational Services and Villbrandt & Co. Those business names are on the monument sign out front and on the front entrance doors.
My business sign is on the rear entrance door.

You can access my office from either entrance, and parking is available in both the front and rear of the building.

Front entrance: Walk down the corridor toward the back of the building. My office is on the left, just before the rear door.

Rear entrance: My office is the first door on the right.

What types of massage do you offer?

I offer Swedish massage for gentle relaxation, deep tissue massage for stubborn tension, pregnancy massage for expecting mothers, soothing hot stone sessions, and tailored medical massage. Each session is customized to help you feel restored, rejuvenated, and cared for.

Do you accept my insurance?

I currently accept Premera, Regence, Kaiser Permanente, Aetna, TriWest Healthcare Alliance (VA benefits), and Washington State L&I claims.

Please note, it is my policy to offer 60-minute medical massage sessions only, as this is the duration most insurance companies cover—even if your benefits booklet may indicate additional coverage. This helps streamline the billing process and prevents delays that can occur when clarifying coverage with insurance companies.

If you have insurance through one of these providers, please verify your massage therapy benefits with your insurance company prior to scheduling. Be sure to confirm any copay, coinsurance, deductible, and whether a prescription or referral is required.

Once your benefits are verified, you can book online through my service menu. If there is an option for prepayment, click “Skip This” since your insurance company will be billed for the 60 minute session.

For those wanting more time on the table, I offer an optional 30-minute add-on to extend your medical massage session for more targeted therapeutic work. This add-on is $35, paid out of pocket, and is not billed to insurance. To ensure availability, it must be booked at the same time as your appointment, as my schedule may not allow for it to be added at the time of service.

After booking, you will receive an email confirmation followed by two separate forms to complete before your appointment.

At your first appointment, please bring your insurance card, photo ID, and any required prescription from your provider. Your provider may also fax your referral to:

Medical Referral Fax: 509-268-2994

Any copay is due at the time of service. I handle submitting the billing to your insurance so you can focus on healing and self-care.

Can I request a pregnancy massage?

Yes. I offer specialized pregnancy massage designed for comfort after week 13 of pregnancy. My studio is equipped with supportive bolsters and nurturing techniques to help ease tension, improve circulation, and promote relaxation.

What’s the ambiance like at your studio?

My studio is a peaceful, private space with soft lighting, tranquil music, and calming aromatherapy to help you relax from the moment you arrive.

Will you tailor the massage to my specific needs?

Yes. Every massage is personalized. Before your session, I’ll talk with you about your goals, preferences, and any areas needing special attention so your experience feels supportive and tailored to you.

What weight can your massage table safely support?

My massage table is wider and longer than the average table and is professionally rated to safely support up to 550 lbs, offering stability, comfort, and peace of mind.

How do I book an appointment?

You can easily book your massage online or reach out directly by phone if you have questions or need help scheduling.

What should I expect during my first visit?

After your session is booked, you’ll receive an intake form by email, or two forms if you’re scheduled for medical massage. These need to be completed before your appointment.

If you’re unable to complete them ahead of time, please arrive a few minutes early. Arriving late or without completed forms may shorten your session if my schedule is full, though the full session fee would still apply.

Once your intake forms are on file, they will be good for the year. At your first appointment, we’ll review your health history, discuss your goals, and go over any questions or concerns so you feel comfortable and informed.

Do you offer hot stone massage?

Yes. Hot stone massage is available year-round at Amend Massage Therapy. The warmth of the stones is deeply relaxing and helps melt away tension.

Hot stone therapy is offered as an add-on exclusively to 90-minute and 120-minute sessions due to the extra preparation and cleanup required between sessions. Please be sure to select the hot stone add-on when booking.

What makes Amend Massage Therapy different?

As a solo practitioner, I bring warmth, intention, and individualized care to every session. My hope is that each visit leaves you feeling lighter, supported, and truly cared for.

Do you offer any discounts?

I do occasionally run promotions. The easiest way to check is to click the Book Now icon on my website or follow my Facebook page for updates.

My question isn’t listed.

If you have any questions that haven’t been answered, please reach out.

Call: 509-901-3110
Email: [email protected]
Medical Referral Fax: 509-268-2994